Service Agent

**Evolution Mechanical and Controls, LLC | A Modigent Company

Location: Irving, TX — on-site | Job Type: Full-Time** Service Agent About Us Evolution Mechanical and Controls is a mechanical services company built on delivering reliable, high-quality service — and an outstanding customer experience — to the commercial customers who depend on us. As part of the Modigent family of companies, we combine local, hands-on expertise with the resources and stability of a larger organization. We're growing our service team and looking for an organized, customer-focused Service Agent who takes ownership of the time-and-material process from first call to final invoice.

About The Role The Service Agent owns the day-to-day service coordination process — from receiving the initial service request through dispatch, purchasing, job review, and billing. You'll be the customer's main point of contact throughout their service call, and a key connector between customers, technicians, Service Managers, and the Account Manager/Estimator team.

This role is a great fit for someone who enjoys taking ownership, can make sound, independent decisions in a fast-paced environment, and takes pride in keeping the customer informed and well cared for at every step.

What You'll Do Serve as the primary point of contact for incoming service requests, triaging and prioritizing based on urgency

Set up new customers and properties in our field service management system

Create and dispatch service jobs, coordinating technician assignments with the Service Manager

Issue purchase orders to technicians and vendors

Fulfill purchase orders and track receipts within our field service management system

Coordinate scheduling and return visits with customers and technicians

Review completed jobs for accuracy and completeness before billing

Route jobs for manager review or escalate to the quoting team when needed

Review and bill completed jobs in our field service management system, ensuring accurate, timely, and customer-friendly invoicing

Serve as a steady, responsive point of contact for customers, technicians, and the broader service team

Support the service team with other duties as needed, always with the customer experience in mind

What We're Looking For A genuine passion for customer service and creating a positive experience for everyone you interact with

Prior experience in service coordination, dispatch, or a similar operations role — experience as a Service Agent Assistant or in a comparable support role is a plus

Comfort making independent decisions and exercising sound judgment in a fast-paced environment

Comfort learning and navigating field service management, CRM, or ERP-adjacent software

Experience with field service management, AP automation, or expense management software is a plus, but not required — we'll train the right person

Strong phone and written communication skills, with a warm, professional customer service approach

Excellent organizational skills and attention to detail

Ability to manage multiple priorities in a fast-paced environment without losing sight of the customer

A proactive, team-oriented attitude

Experience with invoicing, purchase orders, or billing is a plus, but not required

WHY JOIN EVOLUTION MECHANICAL

Be part of a growing, established company backed by Modigent, with room to grow as we expand

Collaborative, supportive team environment

Opportunity to develop skills across service coordination, purchasing, and billing

Defined career paths, with opportunities for advancement as you build your experience with the company

401(k) retirement plan to help you save and plan for the future

Comprehensive health, dental, and vision insurance coverage

80 hours of paid time off (PTO) per year to rest, recharge, and handle life outside of work

Evolution Mechanical and Controls, LLC is an Equal Opportunity Employer.