Service Analyst

Job Summary

We are expanding our customer service operations in Bangalore and is hiring Service Analysts to support our 24x7 Support Coordination team. This team plays a critical role in Stratus s global service delivery model by acting as the first point of contact for customers and partners across multiple service channels including phone, web, email, and system-generated alerts.

Responsibilities

• Providing timely first response and accurately assessing customer-reported issues or monitoring events, performing initial triage and entitlement validation, and coordinating escalation to appropriate technical resources in line with defined service level agreements (SLAs).
• The role requires a combination of strong customer service skills, operational discipline, and general technical acumen to support enterprise and mission-critical hardware.

Skills

• Strong customer service skills, operational discipline, and general technical acumen
• Hardware knowledge to support enterprise and mission-critical hardware

Key Skills

• customer service skills
• initial triage
• entitlement validation
• escalation coordination
• SLAs
• operational discipline
• general technical acumen
• hardware knowledge
• first response

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.