Service Analyst

Description

The Waldinger Corporation has an opportunity for a qualified Service Analyst in our Des Moines Office.

Job Summary:

Under the general supervision of the Service Manager, assists in answering incoming calls, procurement of parts and tools, back-up dispatch, and provides support to technicians. Responsible for accomplishing administrative and accounting functions in the Service Department in an accurate and efficient manner.

Responsibilities:

• Work Order Management: Reviewal and updates work orders according to client requirements in order to eliminate discrepancies and ensure timely invoicing. Establishes a clear understanding of client expectations for work orders, ensuring accuracy and timely processing.

• Branch Coordination: Builds and maintains positive relationships with local branches to facilitate smooth operations and effective communication to execute to client specifications.

• Contract Compliance: Understands and locates contract specifications to ensure compliance with terms and conditions, even with limited contract knowledge.

• Proposals and Quotes: Processes quotes following the Account Manager's review, with a focus on accuracy and adherence to client requirements.

• Billing Review: Supports the review of work order billings for clients per the client billing requirements.

Requirements:

• 3-5 years of service analyst experience

• High School Diploma/GED; Associates preferred

We Offer:

• Paid holidays

• Health, dental and vision insurance

• Growth potential with a stable company

• Paid vacation

• Health club reimbursement

• Wellness plan with lifestyle spending account

• 401k with company match and profit-sharing

• Continuing education and advancement opportunities

• Tuition reimbursement

• Term, AD&D and Dependent Life insurances

• Prepaid Legal

The Waldinger Corporation is an EOE, including disability/vets.

The Waldinger Corporation participates in E-Verify.