Service & AMC Coordinator

· Receive and process all service/AMC calls from UAE/Outside UAE via phone, email, WhatsApp, or oral communication, and create service orders in the ERP system with relevant details.

· Collaborate daily with the Service Manager and Technical Service Manager (TSM) to report received service calls and schedule technician resources effectively.

· Continuously update service order statuses in the ERP system to reflect real-time progress (e.g., Unscheduled, Planned, In Process, Quoted, Completed).

· Issue invoices for AMC and service for outside UAE customers and ensure timely return of sales invoices to the accounts department.

· Communicate daily technician schedules to ensure they have all necessary documentation, including service orders and invoices.

· Inform customers of technician arrival times and coordinate accordingly.

· Update ERP with service order details received from technicians and prepare quotations for necessary parts or service charges.

· Prepare inspection quotations for outside UAE customers and manage all warranty claims and related communications with manufacturers.

· Enter signed AMC contracts into the ERP system and update related fields as necessary.

· Generate monthly reports on AMC contracts due for expiration within the next three months and assist with petty cash expenses within the department.

· Ensure technicians have access to the latest technical literature, bulletins, and manuals, and provide necessary technical support as needed.

· Conduct monthly operational performance reviews with the department manager using data generated from the ERP system.

· Coordinate weekly meetings with accounts receivable and parts logistics to review orders not invoiced due to credit alerts and obtain necessary approvals.

Pay: AED3,500.00 - AED4,000.00 per month

Work Location: In person