Service & Application Specialist - Postpress Packaging Machines

About the role

Heidelberg Graphics (Thailand) Limited is seeking a Service & Application Specialist for Postpress Packaging Machines to join our technical team. This role requires in-depth knowledge of Postpress solutions for packaging printing, including die-cutting, folder gluers, inspection systems, and related equipment under the MK Masterwork brand. The key job role are related but not limited to;

• Service & Technical Expertise: consult, Install, troubleshoot and repair Postpress equipment at customer sites. Provide technical service and application support to customers to ensure optimum machine performance and productivity.
• Equipment Demonstrations: Prepare, configure, and conduct equipment demonstrations tailored to specific customer applications. Ensure machine capabilities and value propositions are effectively showcased to support customer decision-making and drive sales opportunities.
• Customer Satisfaction: Build strong relationships with customers by understanding their operational needs and challenges. Provide timely technical advice, resolve issues efficiently, and deliver solutions that enhance customer confidence, satisfaction, and long-term loyalty.

Key responsibilities

• Act as the specialist for Postpress Packaging machines, responsible for installation, commissioning, maintenance, technical service, application support, and troubleshooting activities. Provide technical solutions to customers and internal stakeholders, diagnose equipment issues, perform root cause analysis, and recommend solutions to optimize machine performance, enhance customer satisfaction, and ensure compliance with safety regulations and company standards.
• Identify bottlenecks in customers' packaging workflows, particularly in Postpress processes, and recommend operational improvements, best practices, and equipment optimization to enhance productivity and efficiency.
• Gather customer requirements and coordinate with the HEIDELBERG team to conduct equipment demonstrations, application trials, and testing tailored to customer specifications.
• Train customer operators and relevant personnel on machine operation, application techniques, basic troubleshooting, safety requirements, and best practices to maximize machine performance and reliability.
• Identify opportunities to improve service quality, customer experience, and operational efficiency by analyzing customer feedback, service performance, and recurring issues.
• Collaborate with the Sales team to identify market opportunities, support customer visits, stay informed of product developments, and participate in promotional activities including Open Houses, seminars, product launches, exhibitions, and training programs.
• Prepare and submit service reports documenting installation activities, customer issues, root cause analysis, troubleshooting actions, solutions provided, and recommendations.
• Undertake additional assignments as directed by the Superior.

About you

• Bachelor's Degree in Electronics or Mechatronics Engineering
• At least 3 years of experience in technical service, field service, product support, or application support, preferably for Postpress packaging machines, printing equipment, or related industrial machinery.
• Strong technical troubleshooting, problem-solving, and analytical skills.
• Ability to communicate complex technical information clearly and effectively to customers and internal stakeholders.
• Good command of both Thai and English, with the ability to communicate effectively in verbal and written forms.
• Customer-oriented mindset with strong interpersonal, communication, and relationship-building skills.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Ability to travel frequently and work at customer sites across Thailand and overseas when required.
• Possession of a valid driving license would be an advantage.

About us

Heidelberg Graphics (Thailand) Ltd. is the official subsidiary and authorized representative of Heidelberger Druckmaschinen AG, a German-based leading technology company that has stood for innovation, quality, and reliability in mechanical engineering worldwide for more than 175 years. HEIDELBERG is widely recognized as a global leader in offset printing technology for both packaging and commercial printing applications. With a comprehensive portfolio of state-of-the-art sheetfed offset presses, workflow automation systems, software solutions, consumables, and lifecycle services, HEIDELBERG enables customers to achieve exceptional print quality, maximum productivity, and operational efficiency. Through continuous innovation, advanced automation, and sustainable technologies, the company remains the preferred partner for leading printers, packaging converters, and commercial printing businesses worldwide.