Service & Contracts Coordinator

Come join our growing team at Swift by Emblation in Lincoln RI! We're expanding our team as we accelerate our growth.

This role will lead contracts administration as well as the delivery of excellent service and support to customers located throughout the US and Canada. Our team delivers timely, professional and reliable support consistent with our Swiftcare commitment.

The ideal candidate will possess strong communication skills, an understanding of business operations in a medical device environment, have experience in contracts administration and a desire to problem solve issues along side a curiosity to see the problem through to completion.

Responsibilities

• Manage incoming communications to Swiftcare service portal.
• Coordinate with the company's financial partner(s) in the delivery and completeness of contracts.
• Assist customers with order processing, shipping, and problem resolution in a timely and professional manner.
• Resolution of service, repair and warranty related issues.
• Collaborate with various departments as well as our Scotland office and remotely in the US, to resolve customer facing issues expeditiously.
• Maintain accurate and detailed records of customers, customer interactions and transactions utilizing various software platforms including HubSpot and Shopify as well as other internal platforms.
• Assist in the analysis of customer feedback and assist with data analysis to identify areas for improvement.
• Resolve import/export issues as with carriers, such as DHL/FedEx/UPS.

Skills

• Strong service operations and logistics skills with an emphasis on problem solving and resolution.
• Experience in Contracts administration is a must.
• Familiarity with international shipping logistics and customs/border clearance processes.
• Excellent communication skills, both verbal and written, with the ability to engage effectively with both external customers and internal colleagues cross departmentally.
• Strong problem-solving capabilities, problem resolution skills and attention to detail.
• Hubspot/Shopify or other like CRM and/or E-Commerce software
• Join us in delighting our customers as a member of the Swiftcare Cutomer Focus Team. Your expertise will help us maintain our commitment to excellence in customer satisfaction.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Experience:

• How would you rate your HubSpot or other CRM : 3 years (Required)
• Contract management: 2 years (Required)
• Contracts Administration: 3 years (Required)

Language:

• English Fluently (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Lincoln, RI 02865 (Required)

Ability to Relocate:

• Lincoln, RI 02865: Relocate before starting work (Required)

Work Location: In person