Service & Customer Coordinator

JOIN VIKING - and help save lives for a living

Do you enjoy supporting customers and coordinating multiple activities to ensure exceptional service delivery?

Are you highly organised, proactive, and comfortable working in a fast-paced environment with changing priorities?

Would you like to be part of a global company whose mission is to protect and save lives?

If so, we may have the perfect opportunity for you.

Do you want to join?

At VIKING, we are a world-leading provider of safety products, solutions, and services for the maritime industry. Every day, our work contributes to protecting lives at sea through the supply and servicing of life-saving and safety-critical equipment.

We are looking for a Service & Customer Coordinator to join our team in Thailand and support our growing service operations across Australia.

About the Role

As a Service & Customer Coordinator, you will act as the key link between customers, service technicians, logistics providers, and internal stakeholders.

You will be responsible for coordinating service activities, maintaining strong customer communication, managing job administration, and ensuring that service jobs are completed efficiently from planning through invoicing.

This role requires excellent organisational skills, a strong customer focus, and the ability to adapt quickly when priorities or schedules change.

Tasks and Responsibilities:

• Coordinate service jobs across Australia, ensuring efficient planning, scheduling, and completion.
• Act as the primary contact for customers, providing timely updates and maintaining positive relationships.
• Schedule technicians and coordinate travel, accommodation, spare parts, equipment, and freight requirements.
• Maintain accurate job documentation, service records, and customer information.
• Monitor job progress, resolve scheduling issues, and proactively manage service delivery risks.
• Support technicians with job instructions, documentation, and logistical arrangements.
• Manage end-to-end job administration, including job creation, closure, and invoicing.
• Contribute to continuous improvement of customer service and operational processes.

Your profile

• Bachelor's degree in a related field.
• Minimum 2-3 years of experience in customer coordination, service coordination, logistics coordination, or a similar role.
• Excellent written and spoken English communication skills.
• Strong organizational, coordination, and customer service skills.
• Proactive, adaptable, and able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel.
• Experience using SAP or other ERP systems would be an advantage.
• Ability to work effectively with customers, technicians, and cross-functional teams.

VIKING offersWe offer an attractive position where you get the opportunity to develop yourself in an interplay with colleagues, who value humor, job satisfaction, and a great work environment.

VIKING is a global workplace where the majority of our activities address the whole world. We have a strong culture and give space to the individual – we know everybody contribute with something special. Therefore, we invest in our employees and offer unique career opportunities in an international organization.

Do you want to be a part of VIKING?
All applications are received online by “Send application” in the job add. We conduct interviews continuously and therefore recommend you send your application and resume as soon as possible. All applications are naturally handled with confidentiality.

Start date is as soon as possible, however we don’t mind waiting for the right candidate.

If you have questions concerning the position or VIKING, you are welcome to reach out to Khun Rachaneekorn Pimpirat on phone [+66 38 404 138](tel:+66 38 404 138)

Read more at www.viking-life.com

JOIN VIKING - YOUR CAREER IS SAFE WITH US