Service & Installations Engineer

Purpose of the job

As a Service and Installations Engineer you will be responsible for the installation, maintenance, repair, and servicing of specialized equipment and machinery. This role requires a strong technical background, problem-solving skills, and the ability to work independently or as part of a team to ensure that equipment operates efficiently and safely.

The role will require travel to customer sites across a set region (South, North and Scotland), offering the opportunity to work at a variety of location and interact with a diverse range of clients.

Reports to

Direct report of: Technical Services Lead

Key Accountabilities

1. Installation:
      - Install and set up new equipment and machinery at customer sites or within the organization's facilities.
      - Ensure that installations adhere to safety and quality standards.
      - Calibrate and configure equipment to meet operational requirements.

2. Maintenance and Service:
      - Perform routine maintenance to prevent equipment breakdowns and ensure optimal performance.
      - Conduct regular inspections and diagnostics to identify and address potential issues.
      - Replace or repair faulty components, parts, or systems as needed.

3. Troubleshooting:
      - Investigate and diagnose equipment malfunctions or technical problems.
      - Develop solutions and implement repairs to minimize downtime and maintain productivity.

4. Documentation:
      - Maintain detailed records of equipment installations, maintenance, and service activities.
      - Generate service reports and documentation for internal and external use.

5. Customer Interaction:
      - Interact with customers to understand their equipment needs and provide technical support.
      - Communicate effectively with clients to explain installation procedures, maintenance schedules, and repairs.

6. Training and Support:
      - Provide training and guidance to end-users or technicians on proper equipment operation and maintenance procedures.
      - Offer technical support and assistance to customers via phone, email, or on-site visits.

7. Safety and Compliance:
      - Adhere to safety protocols and ensure that all work is performed in compliance with safety regulations and guidelines.
      - Stay up-to-date with industry standards and certifications related to equipment operation and service.Occupational Skills and Training

What previous experience or qualifications would the individual need

Duties and Requirements

• NVQ Level 3 or equivalent in a relevant engineering discipline, with a focus on electrical being preferred

• Holds, or has the ability to achieve, a valid ECS Gold Card (Installation Electrician or Maintenance Electrician) or the ECS HERS (Highway Electrical Registration Scheme) Card

• Strong technical knowledge and troubleshooting skills.

• Experience in equipment installation, maintenance, or repair is preferred.

• Proficiency in using diagnostic tools, software, and equipment manuals.

• Excellent communication and customer service skills.

• Ability to work independently or as part of a team.

• Attention to detail and problem-solving abilities.

• Willingness to travel to customer sites as needed.