Service & Office Coordinator

About the role

This is a varied front-of-house role sitting at the centre of the day-to-day operation. You'll help coordinate the customer journey from the initial booking through to the final collection of the vehicle, making sure communication is clear and the details are looked after along the way. You'll help keep customers informed, bookings organised and administration running smoothly, while working closely with the Workshop Manager and wider team to keep work moving through the workshop.

Key responsibilities

• Managing customer enquiries, phone calls and workshop bookings
• Welcoming customers and providing professional, friendly front-of-house service
• Keeping customers informed about the progress of their vehicle
• Working closely with the Workshop Manager around bookings, timing and vehicle availability
• Reviewing upcoming bookings so job details, parts, notes and time allocations are ready
• Maintaining workshop booking and work-in-progress systems
• Preparing and sending quotes
• Preparing invoices and helping customers understand the work completed
• Obtaining customer approval for additional work where required
• Processing customer payments and assisting with debtor administration

About you

• Strong organisation and time-management skills
• Excellent attention to detail
• Friendly, confident and clear communication
• Good computer skills and the ability to learn new systems
• A practical and solutions-focused approach
• The ability to balance several priorities in a busy environment
• Confidence dealing with customers both in person and over the phone
• Good written communication and basic financial administration skills
• A full New Zealand driver licence
• Previous experience in automotive, service administration, workshop coordination or another busy customer-facing environment would be useful

About us

We're a busy automotive business with a strong local reputation, and we take pride in operating to a high standard. We're a relatively small team, so we work closely together, communicate well and each play an important part in creating a professional experience for our customers. We care about providing a level of service that reflects the trust our customers place in us. That means putting customers first, communicating openly and following through on what we say we'll do. We want every person who deals with us — customers, suppliers and staff — to feel welcomed and treated with respect. We believe good businesses look after their people and value people who are happy to work together, share responsibility and take pride in the overall standard of the business.