Service & Operations Coordinator

Are you highly organised, customer-focused and passionate about keeping things running smoothly?

ALL IT is a growing Managed Services Provider (MSP) based in Brookvale. We're looking for an exceptional Service & Operations Coordinator to become the central hub of our operations, supporting our clients, engineers, leadership team and office environment.

This is a diverse role where no two days are the same. You'll be responsible for coordinating field engineers, managing office operations, supporting onboarding activities, handling purchasing and administration, and ensuring every client and visitor receives an exceptional experience.

About Us

ALL IT has been supporting Australian businesses since 2005, delivering managed IT, cyber security, cloud and modern workplace solutions. We are a people-first organisation focused on building long-term relationships with both our clients and our team.

About the Role

As our Service & Operations Coordinator, you'll play a critical role in ensuring the smooth day-to-day operation of the business.

Your responsibilities will include:

• Coordinating and scheduling onsite engineers
• Managing incoming calls, enquiries and general administration
• Supporting client communications and customer service activities
• Managing office operations and facilities
• Coordinating stock, deliveries and supplier relationships
• Raising purchase orders and processing supplier invoices
• Supporting new employee onboarding and office setup
• Organising team events, celebrations and office initiatives
• Working closely with leadership, service delivery and finance teams to keep operations running efficiently

About You

To be successful in this role, you'll be:

• Highly organised with exceptional attention to detail
• Friendly, professional and confident dealing with clients and suppliers
• Able to manage multiple priorities in a fast-paced environment
• Proactive and willing to take ownership of tasks
• A strong communicator both verbally and in writing
• Comfortable learning and working with business systems and processes

Highly Regarded

While not essential, experience in the following areas will be highly regarded:

• Experience working within an MSP or IT services environment
• HaloPSA experience
• Purchase order and procurement administration
• Xero experience
• Scheduling field technicians or service teams
• Office management or operations coordination experience

What We Offer

• A key role within a growing and ambitious business
• Supportive and collaborative team environment
• Modern Brookvale office
• Opportunity to influence and improve operational processes
• Career growth and development opportunities
• Regular team events and a positive workplace culture

If you're someone who loves organisation, enjoys helping people and takes pride in making things happen, we'd love to hear from you.

Apply now with your resume and a brief cover letter outlining why you'd be a great fit for the role.