Service & Operations Manager (Subang Jaya)

About the role

Branch Operations Management role responsible for day-to-day operations of the branch. Ensuring branch adherence to guidelines and controls governing branch processes and operations.

Key responsibilities

• Cash handling and teller operations
• Transactions reviewing and monitoring to identify potential AML breaches
• Ensuring all approvals are within approval limits and in accordance with Alliance Bank's policy
• Approve account opening and ensure process and documentation compliance
• Proper and complete record management of all transactional and sales documents for audit and regulatory purposes
• Enforcing dual controls and independent checks on security items
• Monitoring relevant and critical General Ledger accounts and Suspense Accounts
• Managing Fixed Assets, Cost and Expenses within budget
• Carry out periodic reviews of process effectiveness and propose opportunities for efficiency
• Ensure all daily process control checklists are properly maintained and issues escalated timely
• Implement timely corrective actions from Auditor or Inspection Team reviews
• Ensure server, self-service terminals, and security equipment in the branch are functional
• Upkeep and maintenance of branch premises and branch display in accordance with prescribed requirements
• Ensure branch fully complies with applicable legislation related to business operations
• Utilize audit and control processes to keep fraud and operation losses at a minimum
• Maintain attentiveness to potential red flag issues associated with AML or fraud
• Provide operational support to sales staff on Bank's policies and procedures
• Manage branch service quality and take required actions to manage service standards
• Resolve all service-related customer complaints and escalate complex cases to relevant authorities
• Actively seek customer feedback on service and act on suggestions for improvement
• Review Key Performance Indicators for gaps and develop action plans for improvement
• Coordinate successful launch and implementation of branch service campaigns and initiatives

Requirements:

• With at least 5 years relevant in Banking Branch Services
• A recognised Degree
• With good people managemen skills