Service & Operations Supervisor

About the Opportunity
Colombo North America is seeking a Service & Operations Supervisor to coordinate After-Sales activities and the day-to-day operation of the shop/warehouse, ensuring efficiency, organization, and high-quality service to dealers and customers.

This professional will be responsible for supervising the team, setting priorities and allocating resources, overseeing technical support and warranty claims, and coordinating machine setup and assembly, pre-delivery inspections (PDI), inventory, tools, and service parts.

Key Responsibilities

• Supervise and develop the team, providing guidance and hands-on training.
• Coordinate technical support, warranty claims, and service to dealers and customers.
• Oversee machine assembly, setup, and pre-delivery inspections (PDI).
• Ensure shop organization, inventory control, and the management of tools, parts, and safety.
• Work hands-on in operations when needed, supporting machine assembly, handling and loading, and parts organization.
• Ensure adequate technical support during harvest season, keeping operations under control.
• Travel periodically to support the dry bean equipment line in the Northern United States.

Requirements

• Proven experience in team supervision and leadership.
• Technical knowledge and experience in the agricultural machinery and equipment industry.
• Experience in After-Sales, technical service, assembly, or maintenance of agricultural machinery.
• Organized and proactive, with strong communication skills, assertiveness, and sound decision-making.
• Willingness to work hands-on and train the local team.
• Valid driver’s license, access to a vehicle as required by the company, and full availability to travel.

Desired Profile
We are looking for a professional with a strong sense of ownership, autonomy, and confidence, who is results-driven and able to manage daily activities responsibly, develop the team, and solve problems without constantly relying on management.

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person