Service & Parts Advisor

Description:

We are seeking a motivated, organized, and detail-oriented Service/Parts Advisor to support our heavy-duty fleet maintenance operations. This individual will serve as the primary point of coordination between technicians, field personnel, supervisors, and vendors to ensure repairs are completed efficiently and equipment downtime is minimized.

The ideal candidate thrives in a fast-paced environment, possesses strong communication and problem-solving skills, and takes ownership of their responsibilities. If you enjoy multitasking, building relationships, and helping keep operations running smoothly, we encourage you to apply.

Position Summary

The Service/Parts Advisor is responsible for coordinating repair activities, managing parts procurement, maintaining accurate work orders, communicating repair priorities, and supporting efficient shop operations. This position plays a critical role in controlling repair costs, reducing equipment downtime, and ensuring technicians have the parts and information needed to complete repairs safely and efficiently.

Key Responsibilities

• Receive and document service requests, equipment breakdowns, and repair needs.
• Open, update, and maintain accurate work orders in the shop management system (Tenna).
• Serve as the primary communication link between technicians, field personnel, supervisors, and vendors.
• Communicate repair priorities, schedules, and deadlines to technicians and supervisors.
• Monitor repair progress and follow up on delayed repairs, outstanding work orders, and backordered parts.
• Coordinate repair scheduling to maximize equipment availability and minimize downtime.
• Order and track parts required for repairs and maintenance activities.
• Verify parts pricing, availability, and vendor competitiveness.
• Prevent unnecessary purchases, duplicate orders, and excess inventory.
• Review parts invoices for accuracy and proper documentation.
• Maintain accurate repair records and supporting documentation.
• Work proactively to identify opportunities for improved efficiency, cost savings, and equipment uptime.
• Support technicians by ensuring they have the information, parts, and resources necessary to complete repairs effectively.
• Promote a positive, professional, and team-oriented work environment.

Work Environment

• Primarily works in a combination of office, shop, and yard environments.
• Frequent interaction with heavy-duty trucks, equipment, machinery, technicians, vendors, and field personnel.
• Exposure to noise, dust, grease, vibration, and varying weather and temperature conditions commonly found in maintenance facilities.
• Fast-paced environment requiring flexibility and the ability to respond to changing priorities and equipment needs.
• Occasional travel to company locations, vendor facilities, or field sites may be required.
• Frequently sit, stand, walk, bend, stoop, kneel, and reach throughout the workday.
• Regularly use a computer, telephone, and other office equipment.
• Occasionally lift, carry, push, or pull parts, materials, and supplies weighing up to 25 pounds; heavier items may require assistance or mechanical lifting equipment.
• Must be able to safely work around moving vehicles, heavy equipment, and machinery.
• Ability to maintain concentration and productivity while managing multiple priorities and interruptions.

Compensation & Benefits

• Compensation commensurate with experience
• Comprehensive benefits package including:
• Medical, dental, and vision coverage (eligible after 90 days)
• 401(k) with up to 4% employer match (eligible after 6 months)
• Group term life and long-term disability insurance
• Flexible spending accounts (HFSA/DCA)
• Voluntary benefits (Accident, Critical Illness, Short-Term Disability, Life & AD&D)
• Employee Assistance Program (EAP) with counseling and financial resources

Benefits listed reflect current Company offerings and are subject to change.

Requirements:

• High school diploma or equivalent required.
• Previous experience in fleet maintenance, heavy equipment, trucking, automotive service, parts management, or a related field preferred.
• Strong organizational skills with the ability to prioritize multiple tasks and deadlines.
• Excellent verbal and written communication skills.
• Proficiency with computers and maintenance management software systems.
• Knowledge of heavy-duty truck and equipment components preferred.
• Ability to work independently while maintaining strong teamwork and collaboration.
• Strong attention to detail and follow-through.