Service & Project Manager

Reporting to Managing Director

Lead Service Transformation & Project Excellence

We are seeking an experienced and results-driven Service & Project Manager to lead our Service and Project functions and drive customer success, operational excellence, and sustainable business growth.

This strategic leadership role is responsible for transforming Service from a reactive support function into a proactive growth engine while ensuring successful execution of customer projects from quotation through commissioning, delivery, and lifecycle support.

The successful candidate will be a strong leader who can combine technical expertise, commercial acumen, operational excellence, and people development to deliver measurable business results.

Key Responsibilities

Service Leadership

• Develop and execute strategies to maximize customer satisfaction, installed-base value, and service business growth.
• Drive recurring revenue through service contracts, spare parts, maintenance programs, upgrades, and digital services.
• Lead the transformation of Service operations into a proactive, customer-focused lifecycle management organization.
• Improve service quality, productivity, customer retention, and operational efficiency.
• Establish scalable processes, KPIs, and performance standards.
• Collaborate with Sales, Product Management, suppliers, and global service teams to maximize customer value.

Project Leadership

• Lead customer projects from quotation through execution, commissioning, delivery, and handover.
• Manage project scope, budgets, schedules, resources, risks, and stakeholder expectations.
• Support Sales in preparing professional and commercially sound proposals.
• Ensure projects are delivered safely, profitably, on time, and according to customer requirements.
• Drive effective coordination among customers, suppliers, production centers, and internal stakeholders.

People Leadership

• Lead, coach, and develop multidisciplinary Service and Project teams.
• Build a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Drive talent development, succession planning, workforce planning, and employee engagement.
• Align team performance with business objectives and customer expectations.

Qualifications

Education

• Bachelor's Degree in Engineering (Instrumentation, Automation, Electrical Engineering, or related fields).
• MBA or Master's Degree is highly preferred.

Experience

• Minimum 7 years of experience in Service Management, Project Management, Engineering, Industrial Automation, or related industries.
• More than 5 years of leadership experience with responsibility for managing and developing multidisciplinary teams.
• Proven success leading teams of 10+ employees and building high-performing organizations.
• Strong experience in project execution, service operations, installed-base management, and customer-facing activities.
• Experience in commercial management, project costing, contract management, risk management, and profitability improvement.
• Experience working with international stakeholders and cross-functional teams.
• Proficiency in Microsoft Office; AutoCAD and Visio knowledge is an advantage.

Language

• Fluent in Thai and English.

Key Competencies

• Leadership & People Development
• Customer-Centric Mindset
• Strategic Thinking & Execution
• Commercial & Financial Acumen
• Stakeholder Management & Influencing Skills
• Change Management & Organizational Development
• Operational Excellence & Continuous Improvement

Why Join Us?

This is an exciting opportunity to lead two critical business functions and directly influence customer success, business growth, operational excellence, and long-term profitability.

You will have the opportunity to

• Lead strategic transformation initiatives.
• Build and develop high-performing teams.
• Work closely with customers and international stakeholders.
• Drive service growth and project excellence.
• Shape the future direction of the organization.

If you are a proven people leader with strong experience in Service Management, Project Leadership, and Business Growth, we invite you to join our team and make a lasting impact.

Apply now and be part of our leadership team.