Service & Project Support Specialist

As a key member of the team, you will play a vital contributing to handle a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.

Requirements:

• High school diploma or an equivalent combination of education and experience. Bachelor’s degree or equivalent is preferred.

• 2 years related experience, processing customer orders, inquiries, and returns

• Excellent Interpersonal and communicationskills

• Possesses the ability to oversee multiple tasks, stay organized, and focus on details.

• May require advances problem solvingskills

• SAP,Excel

• English advanced

Responsabilities:

• Enter customer orders into SAP with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment.

• Process credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices.

• Create and manage customer accounts, including "Sold to" and "Ship to" addresses, extend customer accounts, and maintain customer information.

• Process warranty claims, create Return Merchandise Authorizations (RMAs) for system returns and other returns, and handle credit and debit memos as needed.

• Answer incoming calls to assist with customer requests, provide updates, and address concerns promptly and with a high degree of accuracy.

• Conduct research to resolve customer inquiries, locate invoices, track shipments, and provide packing slips.

• Look up and verify part numbers using various systems and database, identify parts using serial numbers, handle nomenclature, manufacturing dates, and system comparisons between BPCS and SAP.

• Find and provide parts shipping photos to assist in order tracking and validation.

• Manage pricing requests and product availability using SAP and Smartsheet Applications.

• Navigate SAP and BPCS systems for order management and product tracking and use TSS database search functions to find relevant information.

• Participate and engage in team development activities to include root cause problem solving and process improvement initiatives.