Service & Repair Engineer

Organization

INFICON Malaysia Sdn. Bhd. is part of INFICON Group which is a public listed company with headquarter in Switzerland. INFICON Malaysia takes its role as a production, sales and service location.

For more information about INFICON please visit www.inficon.com

Position

Dedicated Service & Repair Engineer performing installation, preventive maintenance, calibration, and repair activities. You will collaborate with senior engineers on complex troubleshooting, maintain service documentation, and communicate professionally with customers. Operating under established quality standards, you will progressively develop technical competency and take on more independent responsibilities as expertise grows.

Responsibilities

• Perform on-site and in-house service activities, including installation, preventive maintenance, calibration, inspection, testing, and basic repair of equipment.
• Assist senior engineers with equipment commissioning, customer training, troubleshooting, and complex repair activities.
• Diagnose and troubleshoot equipment issues using established procedures, technical documentation, and guidance from senior engineers when required.
• Perform functional testing, verification, and performance checks after maintenance or repair activities.
• Carry out preventive maintenance, calibration, and routine service activities according to established service procedures and schedules.
• Support repair and troubleshooting activities involving leak detection and vacuum.
• Escalate complex or unresolved technical issues to senior engineers or the appropriate support teams.
• Maintain accurate and timely service documentation, including service reports, repair records, calibration data, and other required records.
• Support new product introduction, product evaluation, and field activities as assigned.
• Communicate professionally with customers during service activities and provide basic technical support within the assigned scope.
• Follow established safety procedures, service standards, quality requirements, and customer site regulations.
• Maintain proper care and control of company tools, test equipment, spare parts, and service assets.
• Participate actively in technical training and continuously develop knowledge and competency across assigned product lines.
• Be prepared to progressively take on more complex equipment, customer responsibilities, and independent service assignments as technical competency develops.

Requirements

• Bachelor’s degree in engineering field. Preferred Mechanical Engineering or Field Engineering.
• Minimum 3-5 years of hands-on experience in equipment engineering. Those with semiconductors industry experience is a plus.
• Experience in Helium leak detection systems and vacuum instrumentation.Vacuum pumps, gauges, valves, fitting and related vacuum components.
• Strong willingness to learn and support new technologies and products.
• Ability to conduct product demos, seminars, workshops, and training.
• Strong customer-service mindset with ability to build trusted technical relationships.
• Proven hands-on experience in troubleshooting, repairing, and maintaining instrumentation or industrial equipment.
• High adaptability to new assignments and changing business requirements.
• Primary work location is Shah Alam with periodic travel to Penang and other customer sites as required.  Occasional domestic and international travel may be required.