Service and Scheduling Administrator

We have been engaged by our client to recruit a Service and Scheduling Administrator to join their Welshpool office team.

This is a full-time permanentopportunity with unique employee benefits such as birthday leave, because no one should work on their birthday!

The Company

Dependable Laundry Solutions (DLS) is the premier importer and distributor of Maytag Commercial Laundry Equipment Australia wide. It’s their mission to make laundry hassle free for their customers and while they do it, it’s important that it’s done with a smile and while having a good time.

The Role

This Service and Scheduling Administrator role involves coordinating service calls for our customers, keeping jobs moving from setup through to invoicing and maintaining strong communication with clients and Service Technicians/Contractors.

You will work closely with the Service Manager to deliver efficient scheduling, accurate job administration and consistent client outcomes across long term contracts.

Primary Responsibilities:

• Liaise with customers, contractors and technicians.
• Ensure end to end seamless customer service.
• Service portal management .
• Quoting and invoicing jobs .
• General department administration.

About you

• Customer First Focus: In everything you do, the customer is front of mind.
• Detail-Oriented: You're obsessive about accuracy. You know that the small stuff matters and that it’s essential to provide great customer service.
• Organised and Efficient: You manage multiple tasks and stakeholders with ease and prioritise what's critical, but you also know when to ask rather than guess.
• Excellent Communicator: Clear, concise, and responsive whether on the phone or by email.
• Team Player: We're a small team covering a big country. You have your teammates' backs and think a step ahead for them.

Essential Skills and Experience:

• Minimum 3 years demonstrated experience in similar administration, scheduling and customer service roles.
• Excellent communication and interpersonal skills, with a confident and professional phone manner.
• Strong problem-solving ability and calm approach in high-pressure situations.
• Ability to schedule, prioritise, and multitask effectively.
• Proven relationship building and follow-up discipline with customers and contractors.
• High level of attention to detail and accuracy in data entry and documentation.
• Proficiency in Microsoft Office 365.

Ready to join the best team in Commercial and Industrial laundry equipment?

APPLY NOW.