Service and Support Engineer

About the role

Responsible for providing lab based and customer-site service, calibrations, and support according to approved processes and procedures for EMC test and amplifier equipment. This position requires hands on experience with troubleshooting, repairing, testing, and calibrating of EMC test equipment and amplifier equipment. Perform unit and system level tests to various standards and problem solving with minimal supervision.

Key responsibilities

• Support regional service manager to establish a professional service and support business
• Continuous improvement of workflows and processes within the area of responsibility
• 2nd Level fault diagnostics, troubleshooting and repairs, both in-house and on-site
• Support on service and calibration requirements by coordinating between customers and factories
• Electrical (DC / LF / RF) calibration in accordance with ISO 17025 requirements
• Commissioning, installation and training of products/systems delivered
• Managing and keeping records of Service and Support cases
• Execute, maintain and improve calibration documentation in accordance to company quality system standards (e.g. ISO 17025, ISO 9001)
• Prepare service quotations and estimates
• Up to 20-30% of travel in Asia will be required for Service and support functions

About you

• Bachelor's degree (BSc) in Electronics Engineering
• 3 or more years of experience in calibration and repair of electronic equipment
• Strong electronics background, good analytical and problem-solving skills
• Read and interpret schematics and block diagrams
• Exceptional organizational and logistical skills required to manage schedules, travel, certificates, and reporting
• Excellent interpersonal and communications skills
• Excellent oral and written English communications skills
• Independent, confident, persistent, assertive, committed, focused, mission oriented, and a good team player
• Comfortable with soldering iron, AC/DC power supplies, multimeter, function generators, spectrum and network analyzer, signal generators, sweep generators, oscilloscope, power meters, and other RF related equipment
• Experienced in Telecoms/RF field and Low-voltage power systems preferred

About us

AMETEK Compliance Test Solutions (CTS) is a leading provider of test and measurement instrumentation solutions for Electromagnetic Compatibility (EMC) testing, with manufacturing sites in Switzerland, Germany and Serbia as well as a global sales and service network.