Service and Support Technologist

Job Mission

The Service Technologist will serve as the first line of support for existing Eos Lightmedia projects while also contributing to the installation and commissioning of selected projects or project components as identified by Project Managers and the Service and Support Manager. Leveraging your expertise in lighting, AV systems, and installation work, the service technologist will assist customers in maintaining and supporting their installations of specialized lighting and media systems. This role requires adaptability and enthusiasm for working in a dynamic, flexible environment where leaning into technology advancements and team collaboration is key to the company’s success.

Duties & Responsibilities:

Technical Support

• Serve as the first point of contact for phone and online technical support inquiries

Documentation & Continuous Improvement

• Contribute to the development and maintenance of technical project‑based and global support documentation.
• Provide design improvement recommendations to enhance system uptime, reliability, and maintainability.
• Prepare detailed as‑built documentation for Eos projects.

Installation, Repair & Commissioning

• Assist with on‑site repair and installation of Eos projects as needed.
• Provide programming and commissioning support for Eos projects.

General Operational Support

• Perform additional duties as required to support the day‑to‑day operations of the business.
• Collaborate with project teams to ensure smooth execution and high‑quality service delivery.

Technical Expertise

• High level of interest and aptitude for AI driven advancements and automations
• Strong technical background in specialized lighting and/or visual media systems within themed attractions, live entertainment, or special event environments.
• Hands‑on field experience with specialized visual media systems and computer networks, including installation, configuration, and troubleshooting.
• Proficiency in visual media protocols, standards, and system workflows.
• Familiarity with networking infrastructure, IP‑based systems, and industry best practices.

Communication & Collaboration

• Excellent communication skills, with the ability to engage effectively with Cliets, owners, architects, designers, project managers, installers, and other construction‑industry stakeholders.
• Strong interpersonal skills that support collaboration across multidisciplinary teams.

Problem‑Solving & Professionalism

• Creative problem‑solver with the ability to deliver high‑quality results under pressure.
• Highly motivated, deadline‑driven, and self‑directed, with strong follow‑through.
• Enthusiastic about learning, professional development, and expanding technical expertise.
• Perform remote troubleshooting of AV, lighting, and networking systems to resolve issues efficiently.
• Deliver technical support for audiovisual and computer systems to both clients and internal teams.

Qualifications and Experience:

• Minimum 3 years of experience in the themed attraction, live entertainment, or special event industries as a Project Manager, Technician, or Installer.
• Familiarity with audiovisual system components and major industry manufacturers.
• Customer service experience
• Knowledge of lighting systems and components (asset).
• Specialized audio‑visual training is an asset.
• Experience with software or firmware development is a plus.

Technical Competencies

• Proficiency in specialized visual media protocols, standards, and system architectures.

Job Types: Full-time, Permanent

Pay: From $80,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Flexible schedule
• Wellness program
• Work from home

Location:

• Halifax, NS (required)

Work Location: Remote