Service Architecture Lead

Job Summary

The Service Architecture Lead is responsible for defining and governing service architecture for software-enabled products to ensure they are deployable, maintainable, recoverable, diagnosable, and service-ready across the full product lifecycle. This role translates system-level service strategy into standards, requirements, reusable procedures, and service offerings that can be executed by engineering teams, service teams, and implementation resources across new product development and on-market products.

This position reports to the Sr. Manager, GSRE Upstream Automation and is part of Global Service engineering department located in Portsmouth, UK or Bangalore, India and will be an on-site role.

What you will do

• Define and maintain service architecture standards, design patterns, and guardrails across software-enabled products. Drive standardization of deployment architectures, reference designs, and reusable assets (templates, checklists, tooling)

• Lead Service Design Reviews (SDRs) across NPD and lifecycle programs to ensure deployability, recoverability, diagnostics, and upgradeability

• Own core design domains including:

• Field Installation upgrade strategy

• Backup, restore data integrity

• Crash recovery resilience

• Diagnostics, logging, and observability

• IT/OT integration (networking, domain, security)

• Translate field and service requirements into technical architecture requirements early in product development

• Lead or direct work of cross-functional contributors without formal authority, including engineers and program stakeholders

• Provide technical direction and coaching to peers, contractors, and cross-functional NPD teams to ensure deliverables are standardized, reusable, scalable, and aligned to Cytiva service expectations.

Who you are

• Master s degree in Engineering, Systems Engineering, Computer Science, Information Technology, Automation, or a related technical discipline preferred; Bachelor s degree with equivalent experience will be considered.
• 10+ years of experience designing, deploying, supporting, or architecting complex software-enabled systems, automation platforms, industrial control systems, IT/OT environments, or enterprise software solutions.
• Demonstrated ability to apply systems engineering thinking to connect software, infrastructure, networking, data, cybersecurity, service, and lifecycle requirements into practical architecture solutions.
• Experience developing architecture standards, serviceability frameworks, deployment models, or lifecycle strategies that enable repeatable execution by engineering teams, service organizations, and external partners.
• Proven ability to lead through influence by translating technical vision into clear requirements, reusable standards, procedures, and work packages that others can execute.
• Broad technical knowledge across multiple service domains, including software deployment and upgrades, backup and recovery, IT/OT integration, industrial networking, historian platforms, diagnostics, observability, automation validation, or system resilience.

Travel, Motor Vehicle Record Physical/Environment Requirements:

• Ability to travel - up to 20% domestic and international
• Must have a valid driver s license with an acceptable driving record
• Ability to lift, move or carry equipment up to 25lb.

It would be a plus if you also possess previous experience in:

• Experience with industrial automation platforms and ecosystems, including Rockwell, Siemens, AVEVA, OPC UA, historians, or related IT/OT integration technologies.
• Experience developing or governing service readiness, lifecycle support, deployment, upgrade, backup/restore, or diagnostics standards for complex software-enabled products.
• Experience working in regulated or validated environments, including exposure to SAT, IQ/OQ, GMP, or automation validation practices.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.