Service Assistant

Job Summary

We are looking for a responsible and well-organized Administration & Customer Support professional to support daily office operations, customer communication, order processing, SAP/FSM system management, and administrative coordination for After sales department.

Key responsibilities

• Handle general administrative tasks and maintain smooth daily office operations
• Receive and coordinate incoming goods, including imported goods, with overseas shipping companies
• Communicate with customers and receive customer requirements and requests
• Respond to customer inquiries and emails in a timely and professional manner
• Prepare quotations and follow up with customers
• Manage and maintain customer and order information in SAP
• Create customer orders in SAP and arrange purchasing
• Follow up order status
• Organize import and export declaration documents and coordinate customs declaration matters with customs brokers and government agencies
• Receive overseas shipment, check and pack goods for delivery to customers

About you

• Ability to handle general administrative tasks
• Experience with SAP system
• Strong communication skills for customer interactions
• Ability to manage and maintain accurate records
• Experience with inventory management and stock checks
• Ability to coordinate with multiple departments and external parties
• Attention to detail and organizational skills