Service Assistant

Billy Bob’s Repair and Tire is looking for a dependable, organized, and customer-focused Service Assistant to join our team.

The Service Assistant will play an important role in supporting our Service Shop Manager and Office Manager while helping ensure our customers receive excellent service from the moment they arrive.

What You’ll Do

Answer incoming phone calls and assist customers with questions and requests

Greet and check in customers and their trucks or equipment

Gather and document truck and equipment information, including mileage and other necessary details

Assist the Service Shop Manager and Office Manager with daily operations

Process customers billing and invoicing

Assist with warranty claims and warranty-related paperwork

Communicate with customers regarding service, repairs, and billing

Maintain accurate customer and vehicle records

Help keep the service process organized and running smoothly

Provide professional, friendly customer service at all times

What We’re Looking For

Previous customer service experience required

Strong communication and organizational skills

Comfortable answering phones and working directly with customers

Ability to multitask and prioritize in a busy service environment

Detail-oriented and accurate with paperwork, billing, and customer information

Professional, dependable, and team-oriented

Comfortable working around trucks, heavy equipment, and a busy repair shop environment

Previous experience with automotive, diesel, heavy-duty equipment, service writing, billing, or warranty is a plus

Why Join Billy Bob’s Repair and Tire?

You’ll be part of a growing team where your work directly supports our customers, technicians, and service department. This is a hands-on position for someone who enjoys working with people, staying organized, and being part of a fast-paced shop environment.

We Offer:

Medical, Vision & Dental Insurance

401(k) with Company Matching

Paid Time Off (PTO)

Major Holidays Off

Monday–Friday

Schedule 8:00 AM–5:00 PM

If you’re customer-focused, organized, and ready to be an important part of our service team, we’d like to hear from you!

About TEXIAN INVESTMENTS LLC

True North Fleet Services, with trusted partner Billy Bob's Repair and Tire, is a national platform of premier fleet maintenance and repair providers, united by a shared commitment to operational excellence, reliability, and service innovation. Our platform brings together best-in-class, founder-led businesses to deliver comprehensive fleet repair and services across the country. By investing in people, technology, and process discipline, we empower our partners to scale while preserving the local trust and integrity they've built over decades. At True North, we’re building a platform that keeps America’s fleets Road Ready and ensures our customers have complete satisfaction. For more information, please visit www.truenorthfleetservices.com