Service Associate / Service Leader

Job duties and responsibilities include, but are not limited to the following:

• Completes all assigned side work related to set up and breakdown of the dining room, grills, and service hutches.

• Provides exceptional service & hospitality to every customer.

• Reads all customer reservation “chits” to accommodate special birthdays, anniversaries, and other special requests.

• Reads all Event Orders (EOs) to deliver exceptional experiences for contracted large parties and special events.

• Greets all customers in their sections, offers water & beverage service, and introduces menu format.

• Ascertains allergies and dietary restrictions, and works with section management and chefs to ensure a safe and enjoyable experience for all customers.

• Proactively communicates with the management team regarding appropriate service for VIP customers.

• Full knowledge of COTE food and beverage menu items to make effective sales that enhances both the business and customer experience.

• Accurately takes and enters orders and communicates flow with management and chefs.

• Effectively uses point of sale systems and other restaurant technology to account for all sales.

• Displays knowledge of grill functionality, breakdown, general maintenance, and cleaning.

• Checks back on every course to ascertain customer happiness, and confirms that meat temperatures and seasoning is appropriate.

• Handles customer complaints or issues with a positive attitude, notifying management every time a customer is upset, or unhappy.

• Adheres to high standards of cleanliness, pre-bussing tables when possible.

• Maintains all service tools including trays, silverware, plate ware, glassware, scissors, and tongs.

• Responsible for training new employees as assigned.

• Assists other stations or areas of the restaurant when requested by management.