Service BDC Agent

This is a remote work-from-home position

The Virtual Service Business Development Center (vBDC) Agent is a liaison between automotive dealerships and their customers. The vBDC Agent will answer incoming calls from the dealership's service center and schedule in their scheduling tools to ensure most efficient measures are used. The vBDC Agent will assist in multiple areas as needed to guarantee we are an extension of the dealership and giving their customers exceptional customer service.

Responsibilities

The following duties and responsibilities represent the essential functions of the job. A vBDC Agent may be required to perform additional duties as assigned.

• Answer incoming phone calls from multiple dealerships
• Pull up spreadsheets and log information on multiple tabs
• Assist in obtaining basic demographic information about each customer and log that information in our database
• Schedule appointments and be able to communicate to the dealership with customer needs
• Communicate all missed opportunities or escalated calls to upper management
• Work in a team environment to provide customers with a top-level experience
• Be courteous and professional on every interaction with a customer on each call

Skills

• Outstanding communication skills, both verbal and written
• Enjoys talking on the phone and is willing to help customers
• Basic computer skills and phone etiquette
• Friendly and professional manner
• Strong organizational skills with the ability to multi-task in a fast-paced environment
• Strong typing skills
• Self motivated

Ideal Work Space

• Must have existing high-speed internet access at home. Minimum 1 GB
• USB-Headset required
• Quiet, noise-free home office space, free of distractions

Computer Specs:

• Must have two screens
• 1.4 GHz or higher Intel Core 2 Duo processor or compatible
• 2 GB of RAM recommended minimum
• Google Chrome installed

Education/Training

• High School Diploma or GED equivalent

Experience

• Sales/Call Center/BDC Experience (1+ years preferred)
• Customer/Client Service Experience (1+ years preferred)
• Knowledge of Automotive Industry Preferred
• Remote (1+ years)

Physical Requirements

• Sitting at the computer for hours at a time, vision, close-up work, speaking on the phone

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)

Application Question(s):

• Are you located in the United States?

Experience:

• BDC: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Automotive service: 1 year (Preferred)
• Remote: 1 year (Required)

Work Location: Remote