Service BDC

Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company? Do you have a desire to Succeed? Then Ted Moore Auto Group is the right fit for you!

Service BDC Coordinators are responsible for maintaining good relationships with current clients while simultaneously building new client relationships and generating fresh sales. It is their priority to make sure that current clients are content and potential clients are interested in securing their organization’s services.

About Us:

Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.

Benefits We Offer:

• Some work schedule flexibility available
• Benefit Packages available – Health, Dental, Vision, Life, Flex Spending Offered
• Paid vacations
• 401K plan with match
• Free Parking

Requirements:

• Works well in a team environment
• Happy and Positive Attitude
• Proficiency in MS Office (MS Excel and MS Word)
• Excellent time management skills and the ability to prioritize work and handle work flow
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Must be able to work under pressure
• Must have a valid driver’s license
• Reliable source of transportation

Job Responsibilities:

• Set and schedule appointments for customers
• Follow-up with customer on recent experiences
• Respond to all inbound texts/calls/emails in a professional timely manner
• Clearly and professionally document all customer response and information into Autoloop Service Software
• Forward any customer concerns to correct department manager for resolution if unable to solve on BDC side
• Follow-up to ensure customer concerns are addressed in a timely manner
• Maintain customer contact information and update as new information becomes available
• Contact customers with appointment reminders; alert Service Department if changes are made
• Answer inbound calls from customers promptly and professionally regarding anything from paperwork updates to service questions – answer to the best of ability, gather contact information and forward to appropriate department

Skill/Qualifications:

• Excellent communication both written and verbal
• Excellent organizational skills
• Works well within a team environment as well as independently
• Time management skills required - dependability
• Familiarity with CRM / Xtime software is a plus
• Strong knowledge of Microsoft office products and Google Suite
• A background in Automotive Service department is a plus
• Ability to pass criminal background check