Service BDC

Schedule:

Rotating Sunday-Saturday, 9 am-6 pm.

Rate $19.00 to $24.00 DOE

Summary:

Call Center Professionals should enjoy building great relationships and excel at recommending integrity-needed items to our valued guests over the phone. Have great time management skills and efficiency at answering multi-line phones.

Job Duties:

● Answer inbound calls by the second ring

● Return emails, texts, and voicemails within the hour

● Conduct outbound calls after 9 am daily

● Schedule a minimum of 22 appointments daily

● Facilitate a minimum of 100 calls consisting of inbound and outbound daily

● Present and sell PPM products a minimum of 10 times monthly

● Complete assigned weekly outbound list

● Triage scheduling appointments for Express, Repair, Rental, and Reconditioning teams

● Confirm and correct client demographic information, including the addition of email and cellular information

● Confirm transportation for each appointment

● Present recommended products and services

● Utilize ShopKey platform, Parts Department & Lead Technicians to create quotes

● Cross-train to cover in Shuttle & Rental Departments

Qualifications:

● Proven work experience as an Appointment Setter or similar role

● Strong customer service orientation

● Ability to multitask and prioritize tasks

● Flexible and adaptive to changing situations

● Attention to detail and accuracy

● Ability to work independently and in a team

● Top-notch verbal, written, and interpersonal skills

● Outstanding listening skills and attention to detail

● Excellent phone etiquette

● A professional and courteous disposition

● Persuasive and results-oriented

● A high school diploma or equivalent is preferred

● At least 2 years of experience in appointment scheduling

● Proficiency in MS Office Suite

● Excellent organizational and communication skills

● Knowledge of relevant scheduling software