Service BDC Representative

Subaru Buick Cadillac Lakeland is a leading automotive dealership committed to delivering exceptional customer service and vehicle care. We foster a dynamic, team-oriented environment that values professionalism, accountability, and growth. We are currently seeking a motivated and customer-focused Service BDC Representative to join our Service Department.

Position Overview

The Service BDC Representative plays a critical role in driving service department performance by managing customer communications, scheduling service appointments, and supporting customer retention efforts. This role serves as a key link between our customers and service team, helping ensure a positive and efficient service experience.

Key Responsibilities

• Proactively contact existing and prospective customers via phone, email, text, and CRM systems to schedule service appointments
• Respond promptly and professionally to inbound service inquiries
• Follow up on declined service recommendations and missed appointments
• Maintain accurate and detailed records of all customer interactions in the CRM
• Collaborate with Service Advisors and management to optimize scheduling and customer experience
• Support service marketing initiatives, appointment reminders, and customer satisfaction follow-ups
• Meet or exceed daily and monthly contact and appointment performance goals

Qualifications

• Prior experience in customer service, sales, or call center environment (automotive experience preferred)
• Strong verbal and written communication skills
• Highly organized with the ability to multitask in a fast-paced environment
• Proficient with CRM systems and Microsoft Office
• Positive, energetic, and customer-first attitude
• Bilingual skills are a plus

Pre-Employment Requirements

• Employment is contingent upon successful completion of a background check
• Pre-employment drug screening is required

What We Offer

• Competitive compensation with performance-based incentives
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and paid holidays
• Ongoing training and career advancement opportunities
• Supportive, team-oriented work environment

We are a Drug-Free Workplace (DFWP) and an Equal Opportunity Employer (EOE).