Service BDC/Customer Satisfaction Rep

Bill Luke Tempe is seeking a Service BDC/Customer Satisfaction rep Representative to join our growing team! In this role, you’ll handle both inbound and outbound calls, scheduling service appointments, following up with customers, and ensuring they have an excellent experience with our dealership. If you have prior experience in a BDC, call center, or service advisor role (especially in a dealership environment), we’d love to hear from you.

Schedule: Tuesday-Saturday, Varies- Day shift.

Pay: Starting at $17-19 per hour depending on Experience + performance-based bonuses
Job Type: Full-time, On-site

What You’ll Do:

• Answer inbound customer calls and schedule service appointments.
• Make outbound calls to follow up on missed or pending services.
• Collaborate with our AI assistant—helping expand its knowledge base and responding to customer questions.
• Quickly respond to inquiries via phone, email, and live chat using provided scripts and templates.
• Provide customers with accurate information and direct them to the right resources.
• Maintain professional phone etiquette and clear communication.
• Document all interactions in our CRM system daily.
• Participate in team meetings and contribute to process improvement.
• Follow up with no-shows or customers not yet ready to schedule.
• Help the dealership maintain high levels of customer satisfaction in all aspects by following up with service and sales customers.

What We’re Looking For:

• Previous experience in customer service, call center, or sales roles required.
• Automotive BDC, customer satisfaction role or service advisor experience a plus.
• Strong phone and computer skills.
• Positive, enthusiastic, and professional demeanor.
• Team-oriented with strong communication skills.
• CRM experience required; X-Time knowledge preferred.
• Valid driver’s license and clean driving record preferred.
• Must be 18 years or older.
• Bilingual skills are a plus (not required).

What We Offer:

• Competitive pay: $17-19/hour + performance bonuses.
• Benefits package: Medical, Dental, Vision, Life, Critical Care, Short/Long-Term Disability.
• Free Employee Health Care Clinic.
• 401(k) & Roth retirement plans with 9% match.
• Paid vacation and sick time.
• Business casual dress code.
• Positive, team-driven environment.

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person