Service Captain

Responsibility:

• Familiarise with the restaurant set-up and all the food & beverage items on the menu.

• Perform pre-operation and side station preparations.

• Greet and seat guests proactively.

• Present guests with the menu and inform them about the specials of the day, promotions and/or menu changes if any etc.

• Give suggestions and also try to upsell where applicable.

• Take orders from the guests and to take note of any special requirements.

• Key the order on the POS machine and make sure all special requirements are captured and communicate clearly with the kitchen item if needed.

• Coordinate with the kitchen team to ensure prompt and smooth delivery of items.

• Serve the items to the guests as per the course of order.

• Stay alert and attentive to guests needs to ensure proactive service delivery at all times e..g clearing plates/cutleries after each course, clearing/refilling empty glasses, additional order required, etc.

• Check on guests’ dining experience discreetly and when appropriate.

• Close the bills accurately and promptly.

• Bide fond farewell to guests.

• Attend to guests’ queries, needs and other special requests professionally and promptly.

• Take ownership of feedback received by guests and seek assistance from Restaurant Manager if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.

• Perform general housekeeping and basic cleaning tasks of the restaurant as directed.

• Assist with stock taking and pantry organisation when needed.

• Follow the restaurant safety and security policies and procedures. Report accidents, injuries and incidents to manager immediately.

• Perform any other duties and responsibilities that may be assigned.