Service Captain (Full-Time)

TPC Southwind is a private par-70, 7,244-yard layout located in the gated community of Southwind in Southeast Memphis, Tennessee. TPC Southwind is home of the FedEx St. Jude Championship. TPC Southwind houses a modern-style, 34,000 square-foot clubhouse featuring rich wood furnishings and creates an inviting backdrop for socializing, private events, or corporate entertainment.

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Ensure that all guests receive immediate attention and that their food and beverage requests are promptly and courteously served. Ensure that staff is properly trained and monitored in service techniques and operational procedures. Maintain a positive promotional environment for ala carte dining, banquet, and special event service.

Qualifications

Thorough knowledge of food and beverage service operational procedures, sanitation practices, and state liquor laws as applied to food and beverage, as would be acquired through one to three years of similar experience in progressively responsible positions.

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Responsibilities / Duties

• Open and/or close dining room, grill, pub, banquet, or event areas, ensuring all spaces are clean, properly set, and accommodating at all times
• Conduct or participate in pre-shift or pre-event meetings and communicate pertinent information regarding service, events, and daily operations
• Assist in training, development, and monitoring of service staff and ensure proficiency in service techniques and operational procedures
• Manage labor hours and maintain appropriate staffing levels based on business volume
• Support and assist servers, bartenders, and banquet staff during high volume or event execution
• Greet guests and/or circulate through dining and event spaces to ensure prompt, courteous, and professional service
• Direct service staff and coordinate service flow to ensure timely attention to all guests, including newly seated tables or event attendees
• Ensure all food and beverages are served according to menu specifications, standard operating procedures, or banquet event orders/contracts
• Prepare and serve beverages, including wine service, in accordance with established standards
• Use proper garnishes, china, glassware, and flatware for all food and beverage service
• Ensure cleanliness and proper setup of dining rooms, banquet rooms, meeting spaces, and all related equipment, including audiovisual or presentation materials where applicable
• Set up and break down tables, chairs, display tables, décor, and other equipment to support daily operations, reservations, or event plans
• Maintain responsibility for guest checks, billing accuracy, and proper handling of cash, credit cards, and member charges according to standard procedures
• Verify accuracy of charges and ensure proper posting to accounts, including obtaining authorization codes where required
• Maintain appropriate inventory levels, including par stock control, requisition of supplies, and proper stock rotation
• Ensure workstations are properly stocked and refilled at the beginning and end of each shift or event
• Troubleshoot and make recommendations regarding performance issues related to staff, equipment, menus, or point-of-sale systems
• Resolve member and guest complaints courteously, professionally, and promptly, and communicate feedback to management as appropriate
• Ensure compliance with sanitation procedures and maintain cleanliness of all service, dining, and event areas in accordance with local ordinances
• Ensure compliance with all Federal, State, and local laws and regulations, including alcohol service (TIPS/RAMP)
• Monitor guest alcohol consumption and notify management of any concerns, ensuring intoxicated guests are not served
• Maintain continuous cleaning and upkeep of all service, pick-up, and drop-off areas
• Assume responsibility as the supervisor on duty in dining or banquet/event operations, ensuring service and operational standards are maintained and serve as the supervisor on the floor during banquet functions and special events, ensuring service execution, food quality, and guest service standards are maintained throughout the event
• Close and secure assigned areas or entire facility in accordance with standard operating procedures when required
• Operate within all established guidelines, policies, brand standards, and organizational procedures
• Ensure all service procedures are consistently executed in accordance with established service standards and brand standards
• Perform special projects and other duties as assigned

Free Meal Provided Daily

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear.  The employee must regularly lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

 

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

 

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned.  The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

 

Travel

• Travel is not expected for this position.

 

Work Schedule Expectations

• This position requires shifts as necessary based on business levels.

 

Supervisory Responsibility

• This position is a team lead.