Service Captain | The Lo & Behold Group

The Lo & Behold Group is a hospitality company that creates, owns and operates a series of timeless, thought-provoking concepts, each with a unique story and a distinct perspective on the cultural-culinary landscape.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 to 2026) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Key Responsibilities

• Deliver warm, attentive, and personalised service to all guests
• Guide guests through the menu, offering thoughtful recommendations
• Serving and explaining of dishes
• Ensure service flows smoothly from greeting to farewell, maintaining consistency under pressure
• Maintain a clean, organised, and visually impeccable dining environment
• Handle guest feedback with empathy, ownership, and professionalism
• Support daily opening and closing duties, including setup and service readiness
• Preparing beverages (alcohol & non alcoholic (coffee, tea, mocktails etc)

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

If you care deeply about creating moments for others through your craft, and want to be part of something intentional, we welcome you to apply. Should your application progress to the next stage, we will be in contact to arrange an interview.

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms
Should your application progress to the next stage, we will be in contact to arrange an interview.