Service Cashier (Planet Ford)

Drive for Excellence

When it comes to Fords, Planet Ford is a king in the industry. Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years.

Planet Ford is currently seeking an experienced and organized Service Cashier to join their exceptional team.

The successful candidate will be responsible for coordinating service appointments, answering service calls in a courteous and professional manner and delivering the personalized service that exemplifies our dealerships.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Direct all customer inquiries accordingly.
• Schedule service appointments for client vehicles in a courteous and efficient manner.
• Handle all customer and supplier invoice payments.
• Manage appointment schedules, ensure schedules are updated regularly.
• Respond to customer inquiries by phone and email.
• Responsible for the cash register and cash control to ensure all amounts are correct.
• Execute tasks in a fast-paced environment with multiple deadlines.
• Interpret and articulate costs and fees to customers to ensure a thorough understanding of the amount owed.
• Correspond with customers to confirm service appointment time and date, including potential transportation needs.
• Ensuring customer satisfaction meets company and manufacturers’ standards.
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What you need to succeed:

• High school diploma or GED is required.
• 2 years customer service and/or cashier experience is required.
• Dealership experience is considered an asset.
• Strong oral and written communication skills.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Must be detail-oriented with a keen ability to read and understand written and verbal directions
• Ability to exhibit professionalism with a positive attitude under pressure.
• Ability to navigate and utilize computers at an advanced level.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required.
• Strong problem analysis and problem solving skills.
• Strong work ethic and positive team attitude.
• Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected hourly wage): $19.00 - $23.00 per hour. The starting rate will be set within this range based on job-related factors such as relevant skills and experience.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.