Service Catalog / Portfolio Analyst

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities We have an exciting opportunity at the Department of State! The Service Catalog / Portfolio Analyst is responsible for the operations supporting the hybrid VPC and global network infrastructure for the customer.

Responsibilties:

• You will be a key member of the team providing a wide range of Information Technology services, infrastructure support, and program management services.
• You will support in managing and continuously improving the enterprise-level ServiceNow IT service portfolio and catalog.
• You shall ensure the portfolio offers customers a comprehensive, clearly defined, and easily accessible set of products and services across all task areas within the enterprise level ITSM.
• This work includes the requirement to identify, evaluate, and prioritize new or enhanced service opportunities that deliver measurable business value, improve operational efficiency, and align with agency modernization goals (e.g., cloud adoption, automation, and digital transformation).
• You will maintain and regularly update the service portfolio and catalog for all services delivered under this task, ensuring alignment with evolving customer requirements and industry best practices.
• You will also Integrate cloud-based services and emerging technologies into the service catalog as appropriate; implement automated catalog management processes to reduce manual effort and improve accuracy; ensure catalog accessibility and usability for all users, including compliance with Federal accessibility standards; and provide analytics and reporting on service usage, trends, and customer satisfaction to inform decision-making.

Qualifications EDUCATION AND EXPERIENCE The following are the education and experience required for this position:

• 5+ years
• Bachelor's in IT or related field
• ITIL 4 Foundation Certification
• Secret Security Clearance

PREFERRED REQUIREMENTS:

• COMP TIA Sec + Certification

PHYSICAL REQUIREMENTS: This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weight up to 40 pounds
• Travel by land or air transportation 25 % .

About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.