Service Center Representative - Azalea Orthopedics

In the Azalea Patient Access call center, a Service Center Representative schedules new patients for appointments accurately and with excellent customer service. Other duties and qualities needed:

• Above-average attention to details and accuracy when recording patient information.
• Electronically record the necessary data needed for entering new patients into the practice management system accurately.
• Schedule patients accurately and appropriately on physician’s schedule.
• Respond to incoming faxed referrals by calling and scheduling patients in the practice management system.
• Schedule worker’s compensation referrals by getting approval from physicians as needed, obtain authorizations from adjusters, accurately document all information required/received, call and schedule those referrals for appointments, make necessary notes in patient account, and implement patient credit card on-file policy.
• Obtain necessary referral and/or authorizations for scheduled appointments dependent on insurance and as necessary and accurately document those referrals.
• Answer a high quaintly of incoming calls received in the call center, follow procedures to handle those calls, and return messages in a timely manner.
• Friendly attitude that reflects care for the patient as well as others in the practice and be able to communicate this care to patients.
• Maintains patient privacy.
• Clearly communicates with physicians, PA’s, NP’s, clinical staff, and supervisors to provide feedback on potential problems with schedules, records, outside physicians, and patients.
• 1 year of experience in Healthcare preferred (familiarity with medical terminology)
• 1 year of medical scheduling experience preferred
• Excellent telephone and customer service skills required
• Strong written, oral and interpersonal communication skills required