Service Center Technician

Service Center Technician

The Technician is responsible for performing diagnostics, repairs, and maintenance on Apple devices in accordance with Apple’s guidelines and standards. The role ensures high-quality service delivery, accurate reporting, and excellent customer experience.

Key Responsibilities

Technical Operations & Repair Management

• Perform diagnostics, repairs, updates, and monitoring on Apple devices
• Verify the accuracy of repair documentation and status updates in GSX
• Ensure all repairs are properly closed and marked complete in GSX daily
• Maintain accuracy and completeness of technical reports in Boxtalks Ticketing
• Ensure all KBB units are shipped within the designated KBB window and verify correct return labels before sending to the spare custodian
• Prioritize installation of KGB parts upon arrival to ensure timely release of units to customers
• Monitor parts inventory and coordinate with the team to prevent delays in repairs
• Provide clear and professional explanations to customer inquiries to ensure excellent service and customer satisfaction
• Maintain cleanliness and organization of all technical work areas and tools
• Willing to be deployed in Service Center (can possibly be Greenhills or BGC)

Work Location: In person