Service Centre Engineer

Role: Service Centre Engineer
Industry Type: Consumer Electronics & Appliances
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: After Sales Service & Repair Education

Job Type: Full-time
CTC: ₹3,00,000.00 - ₹4,00,000.00 per year

About Company and Profile

Frootle India Private Limited is in the business of curating innovative Home, Kitchen and Wellness brands. We are the exclusive Indian partner for 22+ international brands. With over 300+ dedicated team members spread across the nation, our mission is simple: to ensure every customer's experience is nothing short of delightful.

Some of the well-known brands are:

1. Ecovacs - Robotic Vacuum Cleaner

2. Tineco - Cordless Floor Cleaner

3. Kuvings - Cold Press Juicer | Blender

4. Coway - Air Purifier

5. Instant Brands - Electric Pressure Cooker | Air Fryer

6. XGIMI - Smart Portable | Cinematic | Ultra Short Throw Projector

7. Cosori - Air Fryer

8. Levoit - Air Purifier

9. Laurastar - Hygienic Steamer | Steam Iron & more

10. Hoover - Canister Floor and Carpet Vacuum

11. Hizero - Cordless Hard Floor Cleaners

12. Blendtec - Commercial Blenders

13. Laifen - Smart Hair Dryers

Website: www.frootleindia.com

We are seeking a skilled and detail-oriented Service Centre Engineer to handle diagnosis, repair, and maintenance of consumer electronics and appliances. The role involves working at the service centre to ensure products meet quality standards and deliver optimal performance.

Roles and Responsibilities

• Diagnose and troubleshoot hardware and software issues in products such as robot vacuum cleaners.
• Perform software updates, configuration, and calibration of devices.
• Ensure all serviced products meet performance and safety standards.
• Follow standard operating procedures (SOPs) for repair and service activities.
• Maintain accurate records of service activities and repairs.
• Stay updated with new product developments, including AI-based technologies.

Required Candidate profile

• A bachelor's degree in Mechanical/Electronics/Mechatronics/Robotics Engineering.
• Excellent verbal, listening and customer service skills.
• Ability to identify problem and solve it proactively.
• The ability to understand product and understand parts involved and how it works.

Perks and Benefits

• Comprehensive technical training programs.
• Opportunity to work with globally recognised technology brands.
• Paid leave benefits as per company policy.
• Performance-Based Variable Bonus.
• Career growth in a fast-growing consumer technology company.

Eligibility Criteria:

• Diploma in Mechanical, B.Tech/B.E. in Electronics/Telecommunication, Electrical and Electronics, Instrumentation, Mechanical, Electrical.
• Basic understanding of electronics and troubleshooting techniques.
• Willingness to learn and adapt to new technologies.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance

Work Location: In person