Service Centre Officer

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An urban resort, where style meets innovation: With pride of place on Kowloon’s vibrant waterfront, at the heart of Hung Hom Bay, Kerry Hotel is an urban lifestyle resort offering guests unique dining concepts, extraordinary spaces and spectacular harbour views. The hotel also boasts the largest hotel meeting, event and catering facilities in the city. With the Whampoa MTR Station on its doorstep, the hotel is only steps away from Tsim Sha Tsui East shopping district.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As a Service Centre Officer, you will be handling guest requests and coordinating internal communications to ensure smooth daily operations.

Key Responsibilities

• Handle all incoming and outgoing calls promptly.
• Provide and record all guest messages and wake-up calls.
• Fulfill guest needs as requested according to the established standard.
• Answer general inquiries and explain latest F&B promotion.
• Perform any other duties as assigned by Management.

About You

• At least 1 year of relevant experience in the Hotel or Customer Service Industry.
• Customer oriented team player with strong interpersonal and multi-tasking skills.
• Excellent command of spoken English, Cantonese, and Putonghua.
• Willing to work on shifts.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

Please apply in writing enclosing CV and quoting the reference to:

Director, Talent Management & Acquisition (Hong Kong)

Kowloon Shangri-La, Hong Kong

64 Mody Road, Kowloon, Hong Kong

Tel: (852) 2733 8920 2733 8920) / [2733 8780](tel:2733 8780)

WhatsApp: (852) 5582 8849 5582 8849)

Email: [email protected]

Website: https://www.shangri-la.com/

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.