Service Centre Operative

Location: HM Naval Base, Portsmouth

Service Area: Service Delivery, Alongside Services

Hours of Wor****k: 37 hours per week, on a shift pattern basis

Salary: £26,000 to £28,000

At KBS Maritime, we’re not just a Joint Venture between industry leaders KBR and BAE Systems — we’re a high performing team with a small‑business ethos and big‑business history. We deliver asset management, facilities management and energy solutions across maritime and defence environments, and we pride ourselves on empowering our people to grow, innovate, and succeed.

We’re looking for a confident and proactive Help Desk Operative to become a key part of our dynamic Help Desk Team. If you enjoy being at the heart of operations, providing exceptional service, and keeping things running smoothly behind the scenes, this role offers a fantastic opportunity to shine.

What You’ll Be Doing

As a central contact point for our customers and internal teams, you’ll play a vital role in ensuring service requests are handled efficiently and professionally. Your day-to-day will involve:

Delivering great service:

• Receiving and logging service requests via phone and email
• Checking entitlement, identifying the right response, and coordinating the correct resources

Owning the workflow:

• Prioritising and scheduling work in line with contract requirements
• Creating work orders and allocating tasks to the right teams
• Monitoring progress and ensuring timely updates for both internal colleagues and customers

Keeping information accurate and accessible:

• Attaching relevant documents and maintaining clean records in our CAFM system
• Reviewing extension requests and ensuring compliance with processes

Supporting continuous improvement:

• Communicating openly with Team Leaders to resolve issues
• Highlighting opportunities to enhance workflows and customer experience
• Producing reports when required

This is a role where both teamwork and independent working are valued. You’ll collaborate closely with others while taking ownership of your own workload and decisions.

About you

We’re looking for someone who thrives in a busy, customer-focused environment and enjoys problem-solving.

✔ Customer service experience

✔ Confident use of Excel and Word

✔ Strong communication skills — written, verbal, and interpersonal

✔ A proactive, organised, positive approach

Shift Pattern:

Week 1: Monday – Thursday, 06:00 to 15:00 and Friday, 06:00 to 11:00

Week 2: Monday – Thursday, 07:45 to 18:00 and Friday, non-working day

Week 3: Monday – Thursday, 07:15 to 16:15 and Friday, 07:30 to 12:30

Week 4: Monday – Thursday, 07:15 to 16:15 and Friday, 07:15 to 16:00

You’ll get:

• 25 days holiday plus bank holidays
• Holiday purchase scheme, following successful completion of probation period
• Discretionary company bonus scheme
• Enhanced pension scheme – employee contribution 4% and company contribution 6%, or you can increase your contribution to 6% and company contribution will increase to 10%
• Life assurance x 4 (subject to scheme T&C’s)
• Access to our internal benefits and discounts programme for all colleagues
• Cycle to work scheme
• Group income protection
• Flexible parental benefits (if applicable)
• Free parking onsite
• Access to our Internal employee assistance network, giving you the opportunity to reach the heights of success within your new position.
• Continued professional career development
• Kudos reward opportunities (internal achievements scheme)
• Occupational Health & Wellbeing Services
• Discount off entry into the Historic Dockyard

Application process:

Applications are urged to apply prior to the advertising closing date Friday 23rd October.

Background checks & security

Please note that due to the nature of the site we are based on and the work carried out, once offered we carry out a number of pre-employment checks which include UKSV clearance applications – you will need to be eligible for this and willing to go through the process. For more information, please speak with the Talent & Recruitment team.

About us:

At KBS Maritime, we’re not just another company – we’re an exciting and dynamic joint venture between industry leaders BAE Systems and KBR. Our team is dedicated to providing Asset Management, Infrastructure Management, Energy Solutions and Alongside Services at His Majesty’s Naval Base Portsmouth (HMNBP), the beating heart of the Royal Navy.

With almost two-thirds of the Royal Navy’s surface ships stationed at HMNBP, working with KBS Maritime means being at the forefront of innovation and progress. We operate in a unique and fascinating environment, with a mix of historic dockyards and cutting-edge infrastructure that’s unlike any other.

By delivering state of the art solutions to the Royal Navy, KBS Maritime offers the chance to work on projects that make a real difference to the safety, security, and sustainability of the UK’s National Defence and Security. But it’s not just about the work – at KBS Maritime, we believe in the value of our people. We have the ethos of a small business, which means we value and empower our team members to succeed.

KBS Maritime is committed to building a diverse workforce and fostering an inclusive workplace. We welcome applications from individuals of every social or cultural background, age, gender, ability, sexual orientation, and belief.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please contact [email protected]