Service Chat Executive

Roles and Responsibility

• Handle customer inquiries and resolve issues through chat support.
• Provide timely and professional responses to customer queries.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and resolutions.
• Continuously improve knowledge and skills to stay current with industry trends.

Job Requirements

• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving and analytical skills are necessary.
• Proficiency in using computer applications and software is expected.
• Ability to adapt to changing situations and priorities is crucial.
• Strong attention to detail and organizational skills are vital.
• Typing speed should be at least 30 words per minute.
• Accuracy of 90% is required.
• Language proficiency in B2 and 10th + 2 is needed.