Service Clerk

AFGRI Equipment is a Market Leader in Agricultural Equipment. We are one of WA's largest John Deere dealers and have a new and exciting opportunity to share with you!

Our Geraldton branch is seeking a motivated Service Clerk to join our team and support the delivery of excellent service. This role will work directly with and report to the Service Manager of the Workshop.

About The Role

• Raising and closing of repair orders.
• Input of technician times to repair orders.
• Filing of workshop paperwork.
• Liaise between customers, salesman, and suppliers to ensure prompt & on-time delivery of services.
• Submit all warranty claims in the subscribed time.
• Processing service purchase orders and invoices.
• Preparing customer quotes as per technician details.
• Maintain records of workshop Work in Progress and technician's productivity.
• Generate invoices.
• Processing cash sales and EFTPOS
• Follow up on Calls
• Chasing payment of invoices
• Ability to work within a fast-paced environment

Skills and Experience

• Previous experience in an administrative support role is advantageous
• Excellent customer service skills
• High level of attention to detail
• Strong numeracy and literacy skills
• Well versed in Microsoft Office
• Solid organisational, interpersonal, analytical, and communication skills.
• Excellent phone manner and confidence making phone calls
• Conflict resolution
• Adaptability

What We Offer

• Great team environment
• Training and development opportunities
• Job security and ongoing support
• Team member discount in-store, on brands including John Deere

If this sounds like the role for you, we want to hear from you! Apply now by sending through your resume and a cover letter outlining why you’d be a great addition to our team