Service Cloud Architect

Job highlights

• Enhancing client,support user and end client experience . Inter communication with architects of other teams before and after proposing a solution .

Must have :

• Omni channel implementation
• Live agent
• Entire case management and case warming approaches
• Case load balancing issue and solution handlings
• CTI and telephony implmentation
• Workforce management
• Basics of einstein

Nice to have :

• Advanced einstien

• Enhancing client, support user and end client experience

• Inter communication with architects of other teams before and after proposing a solution

• Calm and cool and should have lot of patience for issue handling

• General skills :

• Salesforce best practices

• salesforce architectural practices and limitations

• 360 degree view implementation

• Integrations with other systems (handling and proposing solution)

• conga composer

• Specialization:

• Salesforce Service Cloud : Architect