Service Cloud Experts and Salesforce Developers

Role & responsibilities

A Salesforce Service Cloud job involves implementing, customizing, and managing the Service Cloud platform to improve customer service operations. Responsibilities include designing and configuring solutions like case management, knowledge bases, and automation, as well as collaborating with stakeholders to define requirements, providing user training, and troubleshooting issues.

• Collaborating with the Salesforce Administrator to validate business requirements and any considerations (security, scalability, limits)
• Develop Apex (classes and triggers), Visualforce, (based on specific requirements) to extend Salesforce in order to support business requirements
• Custom User Interface development, including Visualforce pages/Lightning pages, Aura Components and Lightning Web Components
• Integrations: Use Salesforce APIs to integrate with other systems used in the organization
• Best Practices: Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development,
• Take ownership of release cycles to implement and deploy new/updates to existing applications and code

Collaborating with IT / Developers for other systems in order to integrate across the business

Preferred candidate profile