Service Co-ordinator

About the role

We're searching for a structured, commercially aware, and people-focused Service Coordinator to take ownership of daily service scheduling and technician coordination. This role sits under our Customer Experience Manager and plays a critical part in ensuring preventative maintenance and breakdown services are delivered efficiently, professionally, and without friction. You'll coordinate technicians, manage real-time scheduling, maintain system discipline, and protect the customer experience — while driving technician utilisation and service profitability. This is an operational control role, not a passive administration position.

Key responsibilities

• Plan and schedule the Preventative Maintenance Program (PMP) and reactive breakdowns for both hire fleet forklifts and customer-owned forklifts
• Allocate and optimise technician schedules to maximise job completion rates and minimise downtime
• Monitor technician movements and job progress in real time
• Proactively communicate with technicians throughout the day to confirm status, escalate issues, and adjust schedules as required
• Ensure job readiness by coordinating with the Parts team to confirm required components are available prior to dispatch
• Act as a key point of contact for customers regarding service bookings, job progress, and scheduling updates
• Maintain accurate and up-to-date service notes within company systems
• Ensure jobs are closed out correctly and in a timely manner
• Work closely with Service Managers, Parts, CX, and Projects to maintain seamless workflow
• Identify scheduling inefficiencies and contribute to process improvements

About you

• Experience in service coordination, logistics, or field operations scheduling
• Understanding of preventative maintenance programs and reactive service environments
• Strong organisational and prioritisation skills
• Professional and confident verbal communication, particularly over the phone
• High emotional maturity and ability to remain calm under pressure
• Strong attention to detail in job information and updates
• Solutions-focused mindset with a proactive approach to challenges
• Comfort working within service management and CRM systems

About us

At Spot On Warehouse Solutions, we help businesses move smarter - not harder. From forklifts to full-scale warehouse systems, we supercharge our customers' operations so they can scale with confidence. We're one of Australia's fastest-growing warehouse solutions companies, with operations in Sydney, Brisbane, Melbourne, Perth, and Adelaide - and we're just getting started. Our edge? Integrity, drive, and fizz. We do what we say, own our outcomes, and bring energy to everything we touch.