Service Co-ordinator

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About EPT

Elec Power Technologies Pty Ltd (EPT) is a market leader in the design, integration and servicing of critical power and energy solutions. With over 35 years in the industry, our forward-thinking approach and highly skilled team of technicians, project managers and industry experts make us the partner of choice for businesses and government across Australia.

Our reliable and sustainable UPS power solutions deliver world-class power continuity, ensuring our clients’ critical infrastructure remains protected and optimised.

The Opportunity

We are seeking a highly organised and proactive Service Coordinator to join our team.

Reporting to the Business Unit Manager, this role is central to our operations—coordinating customer works, supporting field teams, and ensuring jobs are delivered efficiently, safely, and to a high standard.

Key Responsibilities

Service Coordination & Scheduling

• Coordinate customer works from initiation through to completion
• Schedule jobs and technicians in collaboration with the Service Supervisor
• Liaise with site contacts to confirm access, delivery requirements and site readiness

Maintenance Planning & Service Level Agreement Monitoring

• Plan and schedule preventative and corrective maintenance activities
• Monitor SLA compliance and ensure jobs meet contractual timeframes
• Track and report on maintenance KPIs to management and clients

Purchase Orders & Job Management

• Process customer purchase orders into jobs within simPRO
• Raise, manage and follow up supplier purchase orders
• Ensure accuracy across job setup, documentation and billing requirements

Compliance & Workforce Readiness

• Coordinate inductions, medicals and training to maintain technician compliance
• Manage requirements across platforms such as RIW, Sitepass and client systems

Job Close-Out & Invoicing Support

• Review completed job documentation for accuracy and completeness
• Ensure all records are finalised prior to handover to Accounts for invoicing

Quotes & Administration

• Raise quote requests for the sales team based on service recommendations
• Provide general administrative support to the business unit

HSEQ Commitment

• Adhere to EPT’s HSEQ systems, policies and procedures at all times

About You

You are a reliable, detail-focused coordinator who thrives in a fast-paced environment and takes pride in delivering high-quality outcomes.

Essential:

• Strong organisational and time management skills
• Excellent attention to detail and accuracy
• Effective written and verbal communication skills
• Ability to work both independently and as part of a team
• Adaptable and able to manage changing priorities
• Strong customer service focus
• Australian Citizen or Permanent Resident

Desirable:

• Experience in a service coordination or scheduling role
• Exposure to technical or service-based industries
• Experience with simPRO or similar systems

Why Join EPT?

• Supportive and inclusive team culture
• Flexible working arrangements (including hybrid) available
• 4 weeks annual leave plus 17.5% leave loading
• Ongoing training and development opportunities
• Career progression within a growing organisation
• Regular performance reviews and annual salary reviews
• Monthly team breakfasts and regular social events held during office hours

Apply Now

If you’re looking for a role where you can make a real impact and be part of a high-performing team, we’d love to hear from you.

Please submit your resume along with a cover letter via the Seek portal.

Working at EPT

At EPT, safety comes first—every time. We pride ourselves on fostering a collaborative and inclusive workplace where our people are valued. The diverse skills and experience of our team are key to our continued success.