Service Co-Ordinator

Company Overview:
We are a dynamic and fast-paced organisation committed to delivering high-quality VSD service and maintenance with industry-leading standards. We are currently seeking a proactive and detail-oriented Service Co-ordinator to join our team.

Service Coordination:

· To generate quotations and co-ordinate planned visits, maintenance work and training

· To deal with reactive jobs/queries from customers and liaise with the service manager

· To provide support to the technical service Director and service engineers

· To generate HV numbers for all service visits and update and maintain the diary

· To maintain and update CRM

· To ensure that engineers reports are received ‘on time’ and are accurate

· To chase, price and input on to Sage all service work ensuring that the information is accurate before the customer is invoiced

· To co-ordinate with sales on the follow up of quotations

· To ensure customers are charged for hire drives on a weekly/monthly basis when required

· To take responsibility for the provision of Customer Service Contract work

· To deal with site warranty (via Halcyon Engineer) ‘Fax Back’ and ensure we have an order and the correct documentation

· To ensure that the engineer that attends an assessment provides a RAMS

Required Skills & Experience:

· Strong organisational and multitasking skills.

· Excellent communication and interpersonal skills.

· High level of discretion, integrity, and professionalism.

· Proficient in Microsoft Office and business management software.

Benefits;

· Competitive salary package

· Opportunities for professional development and training

· Supportive and collaborative work environment

· Free parking

· Pension

· End of year profit share bonus

Job Type: Full-time

Pay: £22,880.00-£32,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person