Service Co-ordinator

About the role

Vision Systems is seeking a Service Co-ordinator to join our team in a full-time capacity, based in Christchurch Central Canterbury.

Do you live and breathe for a tidy schedule, but roll with the inevitable changes and challenges that all co-ordinators face? Do clients love you, and your technical team have you on speed dial? Can you wrangle SimPRO, cross every "t" and dot every "i" and translate technical jargon into a common-sense invoice? Do your spidey senses just know when a contract is about to roll over?

In this role, you will be responsible for coordinating and scheduling services across our operations (mostly focussing on the Southern Region) and ensuring that faults and service delivery are managed efficiently and professionally.

You will play a vital part in our planning and scheduling function, acting as a key liaison between our teams and clients to ensure seamless service execution and customer satisfaction. You'll have a star senior co-ordinator to learn the ropes from, but need to have the right attitude to bring to the role.

What you'll be doing:

• Scheduling and coordinating service appointments and urgent reactive work to optimise resource allocation and meet client requirements
• Liaising with internal teams and external clients to confirm service dates, times and specific requirements
• Maintaining accurate scheduling systems and documentation to track service delivery and project progress
• Resolving scheduling conflicts and adapting plans to accommodate changes
• Monitoring fault resolution and ensuring work is completed on schedule and within scope
• Prepare planned preventative maintenance reports for client submission
• Providing administrative support to the service delivery team, including preparing schedules, reports and related documentation
• Communicating with clients regarding service status, delays or changes in a professional and timely manner
• Assisting with the coordination of resources, materials and personnel to support field operations

What we're looking for:

• Proven experience in service coordination, scheduling or project administration, preferably within the building maintenance or construction industry
• Strong organisational and time management skills with the ability to manage multiple priorities and deadlines
• Proficiency in scheduling software and Microsoft Office applications, particularly Excel
• Experience with using SimPRO is a definite advantage
• Excellent communication skills, both written and verbal, with the ability to interact professionally with internal teams and external clients
• Attention to detail and accuracy in maintaining schedules and documentation
• Problem-solving ability and flexibility to adapt to changing circumstances
• A proactive approach to work with the ability to work independently and as part of a team
• Knowledge of construction industry practices and terminology would be advantageous

What we offer:

At Vision Systems, we are people focussed; providing a supportive and professional work environment, opportunities for professional development and growth within the organisation, and a great workplace culture.

About us:

Vision Systems is a established security and electrical services company operating nationwide. We are committed to delivering high-quality service solutions through professional, efficient and reliable operations. Our team is dedicated to maintaining strong client relationships and we pride ourselves on our attention to detail, our collaborative approach and our commitment to continuous improvement.

Apply now!

If you are an organised and detail-focused professional with a passion for service coordination and scheduling, we would like to hear from you. Please submit your CV and a covering letter outlining your relevant experience and why you are interested in this role.