Service Consultant

Description:

At O'Rielly Chevrolet, we strive to make every customer a customer for life. We reward individuals who are ready to work hard and stay motivated. Every employee at O'Rielly Chevrolet is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Summary

As a Service Consultant, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, service recommendations, and their individual repair needs. From greeting vehicle owners on the drive line to reviewing the repair process, our Service Advisors are true professionals who enjoy helping others. A little mechanical ability is nice to have, but is not absolutely necessary. We welcome individuals who are new to the automotive industry and will provide the necessary training with pay! Prior customer service experience is also a plus, but not necessary.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandle

What We Offer

• Medical, Vision and Dental
• Company Paid Life Insurance
• Company Paid Short Term Disability
• The Option to get more life insurance and LTD
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Discounts on products and services

Requirements:

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Good communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen, to include recreational marijuana.
• Previous experience in similar position a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.