Service Consultant - Ford

Brief Description Automotive Service Advisor / Service Consultant

Chapman Ford of Philadelphia | Northeast Philadelphia, PA Ready for a Fresh Start? Your Next Opportunity Starts Here!

Are you an experienced Service Advisor looking for better opportunities, competitive pay, and a dealership that values your contributions?

Chapman Ford of Philadelphia is growing, and we're looking for motivated, customer-focused Service Advisors to join our team! We offer a competitive, performance-driven pay plan, excellent benefits, ongoing training, and opportunities for advancement within Chapman Auto Group.

If you're ready to take your career to the next level, we want to hear from you! Why Join Chapman Ford?

• Competitive, performance-based compensation
• Established dealership with a growing service department
• Comprehensive training and ongoing professional development
• Supportive, team-oriented work environment
• Opportunities for career advancement within Chapman Auto Group
• Paid time off and company holidays
• Access to experienced automotive professionals dedicated to helping you succeed

Compensation & Benefits At Chapman Auto Group, we believe in rewarding our employees and investing in their future. Our benefits include:

• Health insurance with medical plans starting at just $84.50 per month
• Dental and vision insurance
• Life insurance, short-term and long-term disability coverage
• Hospital indemnity, accident, and critical illness insurance
• 401(k) retirement plan with company match
• Accrued paid time off
• Employee Vehicle Purchase Program
• Employee discounts on parts and service
• Ongoing training and career advancement opportunities

Key Responsibilities

• Provide an exceptional customer experience from initial greeting through vehicle delivery.
• Listen to customer concerns, review vehicle service history, and accurately document requested repairs and maintenance.
• Recommend appropriate maintenance and repair services based on vehicle needs and manufacturer guidelines.
• Prepare accurate estimates and clearly communicate repair costs, timelines, and recommendations.
• Obtain proper customer authorization before performing repairs or additional services.
• Maintain consistent communication with customers regarding repair progress, recommendations, and vehicle completion times.
• Work closely with technicians, parts personnel, and management to ensure an efficient service process.
• Properly document warranty repairs in accordance with manufacturer guidelines.
• Review completed repairs and ensure vehicles are ready for delivery.
• Build lasting customer relationships through professionalism, transparency, and follow-through.
• Maintain compliance with company policies and applicable state and federal regulations.
• Contribute to a positive, accountable, and team-oriented work environment.

What We're Looking For

• Previous automotive Service Advisor experience preferred.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and thrive in a fast-paced service department.
• Professional attitude with a strong commitment to customer satisfaction.
• Ability to work collaboratively with technicians, fellow advisors, and management.
• Motivated, dependable, and results-driven individuals.
• Willingness to learn, improve, and grow professionally.

Your Next Opportunity Starts Here!

If you're ready to make a change and join a dealership where your experience, dedication, and performance are valued, we want to hear from you! Join Chapman Ford of Philadelphia and become part of a team committed to delivering an exceptional service experience.

Apply today and take the next step in your automotive career! Requirements Qualifications

• Minimum of 2 years of automotive dealership experience required.
• High school diploma or equivalent.
• Valid driver's license with a good driving record.
• Strong customer service skills with a genuine desire to help people.
• Excellent verbal and written communication skills.
• Positive attitude, high energy, and a professional appearance.
• Strong work ethic with a commitment to delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, process-driven environment.
• Willingness to learn, develop new skills, and continuously improve.
• Team-oriented mindset with strong leadership potential and a desire for career advancement.
• Dependable, organized, and capable of managing multiple priorities.

We're looking for individuals who take pride in their work, value teamwork, and are motivated to grow with Chapman Auto Group.