Service Contracts - Contracts Administration

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Job Summary/ Key Responsibilities:

Administers and coordinates service contract updates and amendments. Reviews the accuracy and completeness of service contract processing performed by the Shared Service Center team and ensures contracts are maintained in accordance with company procedures and regulatory requirements. Identifies, records, and resolves processing errors, uploads contract documentation to electronic platforms, and coordinates contract-related requests with internal stakeholders and filing teams.

• Processes service contract updates, amendments, and related customer requests submitted by Commercial teams.
• Reviews and audits service contract amendments and processing activities completed by the Shared Service Center team, including TMS data entry and rate appendix formatting.
• Ensures contract records, rates, charges, and supporting documentation are accurate, complete, and up to date.
• Identifies, corrects, and documents processing errors discovered during contract review, approval, and publishing stages.
• Maintains error tracking and reporting to support quality assurance and continuous process improvement initiatives.
• Coordinates contract-related requests with internal departments including Trades, Pricing, Filing, Compliance, and Geneva Headquarters.
• Obtains the required approvals and signatures for contract amendments and service contract documents.
• Reviews, uploads, and publishes service contract documentation within designated electronic platforms.
• Submits and tracks filing requests with internal filing teams to ensure timely contract implementation.
• Investigates customer inquiries and contract-related discrepancies and works with relevant stakeholders to resolve issues.
• Escalates complex or unique contract administration issues to management as appropriate.
• Supports compliance with FMC regulations, company policies, and service contract governance requirements.
• Presence required on‑site 5 days per week
• Performs other duties, as necessary.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Attention to detail: Advanced
• Communication skills: Intermediate
• Dependability: Advanced
• Time management: Advanced
• Proactivity: Fundamental
• Problem solving: Fundamental
• Prioritization: Intermediate
• Team player: Advanced
• English: Advanced
• Knowledge of MS Excel with the ability to learn new software

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week

WORK AUTHORIZATION

• Authorization to work in the U.S

What We Offer

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• Corporate Partner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws .

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.