Service Controller

Service Controller

£35,000 per year + up to £2,000 Bonus + amazing benefits
Skelmersdale – Office based
4****0 hours per week
Monday – Friday 08:00 – 17:00 with a 1-hour unpaid lunch.

Looking for your next move as a Service Controller?

Want to work somewhere where 80% of our people would recommend us as a Great Place to Work?

Fancy joining a business that invests in its people, offers genuine development opportunities and even has double-figure numbers of returning “boomerang” employees every year?

Then we’d love to hear from you.

We’re looking for a Service Controller to join our growing Service team at Skelmersdale.

Using your HGV and industry knowledge, you’ll monitor VORs and service performance, manage repair costs and vehicle budgets, identify recurring issues, and use your problem-solving and strong relationship-building skills to ensure repairs are handled efficiently and the highest levels of service are delivered.

What will you be doing?

As a Service Controller, you will develop and maintain strong working relationships with our customers, internal network and external maintenance providers. You will attend customer and supplier meetings, both on and off site, to resolve issues and support the delivery of a high-quality service.

You’ll take calls and emails relating to vehicle breakdowns and defects, accurately record details on the system and allocate work to the appropriate repairer whilst maintaining effective communication with customers and suppliers. You’ll also monitor downtime, proactively managing repairs to minimise delays and return vehicles to service as quickly as possible.

You’ll monitor and authorise repair costs within agreed authority limits and manage vehicle budgets. You’ll also identify problematic vehicles, recurring issues and poor-performing service providers, taking appropriate action to address issues and improve performance.

What are we looking for?

We’re looking for someone who is a confident and capable communicator and who is confident with the use of MS Office.

You'll ideally have:

Experience from within a Service Controller role or similar.

Excellent Customer service skills along with great administration skills and the ability to prioritise and multi-task while working accurately and within deadlines.

An understanding of the Transport industry (required)

Experience working with specialist vehicles (preferable)

Computer literacy with the ability to confidently use MS Office and CRM systems.

What's in it for you?

We think great people deserve great rewards.

You'll get:

• £35,000.00 salary + Bonus
• 33 days annual leave
• Salary sacrifice pension and Death in Service benefit,
• OnDemand GP & face-to-face counselling; employee Assistance Programme & wellbeing support
• Retail, leisure & holiday discounts in addition to dedicated training & development
• Recommend a Friend bonus of up to £2,000
• Free onsite parking and free uniform

Who are NRG Riverside?

We’re the UK’s largest municipal and specialist fleet hire company, providing specialist vehicles for short- and long-term hire, alongside vehicle maintenance and support package. We work with customers across the UK to keep their fleets moving, reduce vehicle downtime and support their operational needs.

But we're not just about vehicles, we're about our people.

Our culture is built around our PACER values:

Progressive | Authentic | Collaborative | Exemplary | Reputable

These values shape how we work, how we support our customers and, most importantly, how we work together as a team.

Not a traditional CV person?

We welcome applications in different formats — whether that's a traditional CV, video, photo application, or even something a little more creative.

If you're applying by video or photo, simply upload a Word document confirming you've sent your application and email your video/photo application to [email protected].

Please ensure your application demonstrates the skills and experience relevant to the role.

NRG Riverside has a recruitment process that is fair, inclusive and free from bias and we encourage our applicants to let us know if we can make it more user friendly for them. If our vacancies sound exciting, but your experience doesn’t 100% align, we still want to hear from you and would strongly encourage you to apply. We are proud to be an equal opportunity employer and are committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin ancestry, citizenship status, veteran status, and any other legally protected status under anti discriminatory laws.